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Theracrew Privacy Policy

About Theracrew

Theracrew Privacy Policy

Your privacy is important

This statement outlines Theracrew’s policy on how Theracrew uses and manages personal information provided to or collected by it. Theracrew is bound by the National Privacy Principles contained in the Commonwealth Privacy Act. Theracrew may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to Theracrew’s services and to make sure it remains appropriate to the changing learning environment.

What kind of personal information does Theracrew collect and how does Theracrew collect it?

There are 3 types of information that we collect:
  1. Anonymous Information
    This type of information is automatically gathered by the web site and helps us know what parts of the web site are being used the most, so that we can provide the best services to you. For example, it will tell us how many people accessed certain web pages on a weekday versus a weekend, but we don't know the names of those people, where they live or their date of birth.

  2. Personal Information - Purchasing
    This type of information, such as your name, email and postal address is required when you are purchasing products so that we can verify your details when using credit cards to provide optimum security. World Pay (part of The Royal Bank of Scotland Group) is our Internet Payment Solutions provider and they use sophisticated new encryption techniques and fraud-prevention technologies to secure your card and account details. Theracrew will only use the personal information you have chosen to provide us for the purpose for which you provided it. Theracrew will not use it for any other purpose without your consent. Under no circumstances will Theracrew sell or receive payment for licensing or disclosing your personal information.

  3. Personal Information - Learning
    This type of information includes the gathering of results of a user for the purpose of sharing that information with the child’s teacher or therapist, with the consent of the child’s parent or guardian. The sharing of this information with the teacher or therapist allows that teacher or therapist to track a child’s progress over time and be better able to assist in that child’s learning process. This information will be made available only to the teacher or therapist holding a school or practice Theracrew licence through which the child has accessed the Theracrew materials (unless the child’s parent or guardian consents otherwise).
    This information may also be accumulated anonymously to give an overall perspective of children’s learning abilities and progress. This will allow Theracrew to have important information to assist in designing and modifying its material to ensure learning effectiveness.

Management and security of personal information

Theracrew’s staff are required to respect the confidentiality of children’s, parents’, teachers’ or therapists’ personal information and the privacy of individuals. Theracrew has in place steps to protect the personal information Theracrew holds from misuse, loss, unauthorised access, modification or disclosure by use of various methods including encryption and pass worded access rights to computerised records.

You have the right to check what personal information Theracrew holds about you

Under the Commonwealth Privacy Act, an individual has the right to obtain access to any personal information which Theracrew holds about them. There are some exceptions to this right set out in the Act. Users will generally have access to their personal information through their parents, teachers or therapists. To make a request to access any information Theracrew holds about you or your child, please contact the Privacy Officer in writing. Theracrew may require you to verify your identity and specify what information you require. Theracrew may charge a fee to cover the cost of verifying your application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, Theracrew will advise the likely cost in advance.